Returns&Refunds Policy

  • Returns & Refunds Policy

We are committed to providing high-quality products and excellent service. If you are not satisfied with your purchase, please review our returns and refunds policy below. We ensure a simple and transparent process to make your returns and refunds hassle-free.

1. Return Terms

Eligible Return Conditions

  1. 30-Day No-Reason Returns

    • If the product is unopened and unused, you can apply for a return within 30 days of receipt, no reason required.

  2. 7-Day Return for Issues

    • Products can be returned within 7 days of receipt under the following conditions:
      • The product is defective or damaged during transit.
      • The product received does not match your order (e.g., wrong item or model).

Return Product Requirements

  • Products must be in their original packaging, with no visible damage or signs of use.
  • For returns due to product issues (e.g., defects or incorrect items), we will cover the return shipping fees. For returns due to personal reasons, the shipping fees will be the customer's responsibility.

2. Return Process

To ensure a smooth return process, please follow these steps:

Step 1: Contact Customer Service

  • Reach out to us using the contact information below and provide:
    • Your order number.
    • Photos of the product (required for defective, damaged, or incorrect items).
    • The reason for the return.

Contact Information:

Our customer service team will respond within 1-2 business days and provide you with the return address and detailed instructions.

Step 2: Return the Product

  • Ship the product to the provided return address. Ensure the package is secure to avoid further damage during transit.
  • Include your order number in the package for faster processing.

Step 3: Return Confirmation & Processing

  • Once we receive the returned product, we will inspect it and process the return within 1-7 business days.

3. Refund Policy

Refund Process

  • Refunds will be initiated once the returned product passes inspection. Refunds will be issued to your original payment method.

Refund Timeline

  • Credit Card/PayPal: Refunds will be completed within 5-7 business days.
  • Other Payment Methods: Refunds may take longer, depending on your bank’s processing speed.

Important Notes

  1. If your order is canceled before shipment, a full refund will be issued to your original payment method.
  2. Refunds can only be processed after we receive and inspect the returned product.

4. Contact Us

If you have any questions about returns or refunds, please feel free to contact our customer service team:

  • Address:
    No. 185, Fengdu 2nd Road, Tangxia Town, Ruian City, Wenzhou City, Zhejiang Province
    (Inside Zhejiang Yuanzheng Automobile and Motorcycle Accessories Co., Ltd.)
  • Email: support@vlandmods.com
  • Phone: +86 15906876232

5. Additional Notes

  1. Please keep the tracking number for your return package to monitor its status.
  2. All returns must be sent to the provided return address. Returns sent to any other address may result in delays or failure to process.
  3. Additional fees caused by incorrect or missing information (e.g., wrong shipping address) will be the customer’s responsibility.