Warranty Policy

Warranty Policy

At VLAND, we stand behind the quality and durability of our products. To ensure your confidence and satisfaction, we provide a comprehensive warranty policy that protects your purchase and gives you peace of mind.

What Does Our Warranty Cover?

We offer a 12-Month Warranty on all our products, covering:

  • Manufacturing Defects: Issues caused by flaws in materials or workmanship.
  • Product Malfunctions: Problems arising under normal use conditions.
  • Defective Components: Replacement or repair of any faulty parts.

What’s Not Covered?

While our warranty is extensive, it does not apply to:

  • Damage caused by improper installation, modification, or misuse.
  • Wear and tear resulting from normal use over time.
  • Issues due to accidents, negligence, or unauthorized repairs.
  • Products purchased from unauthorized retailers or sellers.

How to Claim Your Warranty

We’ve made the warranty claim process simple and hassle-free. Just follow these steps:

  1. Contact Us: Email our support team at vlandmods@gmail.com with your order number and details of the issue.
  2. Provide Documentation: Attach photos or videos clearly showing the problem with the product.
  3. Review and Response: Our team will review your case and respond within 48 hours with the next steps.

Resolution Options

Once your warranty claim is approved, we offer the following resolutions based on your situation:

  • Replacement: A brand-new product sent to you at no additional cost.
  • Free Repair Service: Quick and reliable repairs to restore your product.
  • Refund or Store Credit: If repair or replacement isn’t possible, we’ll offer a fair alternative.

Our Commitment to You

We are committed to delivering a worry-free experience, from the moment you place your order to long after your purchase. Our dedicated team is here to assist you every step of the way.

If you have any questions or need further assistance, feel free to contact us at vlandmods@gmail.com. Your satisfaction is our priority!

Special Cases

For bulk orders or special circumstances, please reach out to us directly to discuss tailored warranty solutions.